Last updated: 31/01/2026

Welcome to Crescent Wick Co. By placing an order through our website, you agree to the following Terms & Conditions.

1. General

All candles are handmade in small batches. Variations in colour, finish, decoration or scent strength are natural and not considered faults.

We reserve the right to amend products, pricing, or policies without notice.

2. Age Restriction

You must be 18 years or older to purchase from our website. By placing an order, you confirm you meet this requirement.

3. Orders

Orders cannot be changed or cancelled once processing has begun. Please check all details before checkout.

We reserve the right to refuse or cancel suspicious or fraudulent orders.

4. Pricing & Payment

All prices are listed in GBP (£) and include applicable taxes where required. Payment must be completed at checkout.

5. Shipping

Delivery timeframes are estimates only and may vary due to courier delays outside of our control.

We are not responsible for:

Incorrect addresses provided by customers
Courier delays
Lost parcels once handed to the courier

6. Returns & Refunds

Due to hygiene and handmade nature, we do not accept returns.

Refunds or replacements are only offered if an item arrives damaged during postage. Customers must contact us within 48 hours with photographic evidence.

7. Jar Return Scheme

Returned jars must be clean, undamaged, and securely packaged.

10% discount per jar
Maximum 5 jars per order (50% total)

Damaged returns void the offer. We reserve the right to withdraw this scheme at any time.

8. Pre-Orders

Pre-order items may have extended dispatch times. Estimated dates are guidance only.

9. Candle Safety

Customers agree to use candles responsibly:

Never leave unattended
Keep away from children & pets
Burn on heat-safe surfaces

We are not liable for misuse.

10. Limitation of Liability

To the maximum extent permitted by UK law, Crescent Wick Co. is not liable for indirect or consequential losses arising from product use.

Liability is limited to the purchase value of the item.

11. Contact

Live Chat or Contact Page

Email: crescentwickco@gmail.com

🔒 PRIVACY POLICY (GDPR)

We respect your privacy and comply with UK GDPR.

We collect personal data only to:

Process orders
Provide customer support
Improve our services

Data collected may include:

Name
Address
Email
Payment details (handled securely by third-party processors)

We never sell or share your data for marketing without consent.

You have the right to:

Access your data
Request deletion
Correct inaccuracies

We retain data only as long as necessary for legal and business purposes.

💬 REFUND POLICY

We do not accept returns unless an item is damaged during delivery.

If damage occurs:

Contact us within 48 hours
Provide photos
Keep packaging

Once verified, we will offer replacement or refund at our discretion.

We cannot refund items damaged after delivery.

🚚 DELIVERY POLICY

Orders are processed within 1-2 business days.

Please note: pre-order items have a dispatch time of up to 2 weeks. This will always be clearly stated on the product page as this happens when we temporarily run out of stock, a pre-order option will be available while we prepare new stock.

Delivery times are estimates and not guaranteed.